30 Apr 2012

Would I friend my lecturer if I was a student answer to @amcunningham

I really wonder what it must be like to be young again and say
entering higher education for the first time. How would my use of
social media tools be framed? And would the use of social media tools
really help my learning. The last question posed by @amcunningham
this weekend was would you "friend" your lecturer on Facebook?

Social Media platforms have increasingly coalesced into discussing
various aspects of professional/ personal life on various platforms.
I don't know whether platforms have consciously done this but
considering they all have financial valuations and business models
generated on adverts, I would consider it surprising that there isn't
some invisible hand guiding exactly what is being discussed on what
platform. In many ways it's horses for courses and that's not for
now.

For many people (Opinion: I don't think it's just the young) Facebook
is their "go to" place to catch up with their social network. Whilst
I care a lot about my Facebook friends (btw people not brands ) my use
of this platform is really about entertaining watercooler things. My
work colleagues who have access to this may see more of my trivial
side and a wider context to some family life happenings.

But what if I was joining a medical school? A colleague recently told
me of his daughter who whilst studying at college posted something
about being "fed up" with college. There was a couple of comments
from other friends that obviously were in close contact with her
discussing their course and then her Grandfather chimed in with a
comment saying not to worry and that God always loves her. My
colleague relayed this story due to different contexts that Facebook
is used and had subsequently asked his father that it may be ill
advised posting this type of thing to his granddaughter. Is this
confusing?

A few weeks ago I had a conversation with another colleague (at work)
who enjoy conversing with- probably more true to say gossiping with.
I had seen that she had posted a couple of comments on an another
colleagues FB posts and I told her that I was considering "friending"
her. Her reply, whilst surprising at the time and adds to this
discussion as that she said that on that media she prefers to be be
dumb!

It brings me back to intent, and how clear you are about WHY you are
using these media. Firstly my opinion is that we are still making
these rules up. For some people social media is still about
broadcasting their message, believing if you shout at me loud enough
that I will hear them. For others conversation is a key part of
learning and helping build capabilities, I would hope those
capabilities are put to good use but hey that's a matter of opinion as
well.

So if I am a student entering higher education would I be using
Facebook to link with my lecturers?

YES
One of the main benefits is that people know this platform, they are
now accustomed to "liking" something, to comment on something.
We are all getting more relaxed about openness and transparency with
trusted friends. I think less and less often as to why people have
shared certain aspects of their life on FB
We cannot deny that often students are funded from other people for
their education. Hence sponsors of education may see the interaction
as further tangible evidence of their money being well spent, in fact
they may even interact? Even further it may inspire other people in
the learners social graph to enroll on a course of learning if they
are inspired.

NO
The big one is for me around learning and further openness is the
ability to have a safe environment in which to make mistakes and be
vulnerable. The aspect of "being on show" has to be considered for
students. OK if you are mega confident about showing how you are
learning in the open, but again is learning and the potential to fail
one of those last taboos for many of us? And what about the
lecturers, how easy for them to engage with comments - would they for
instance engage with people who are not enrolled on their course and
no doubt as sure as eggs are eggs there will be the age old debate
about managing the learners welfare and the age old arguments of
positive and negative behaviours?

I also think back to what I was like as an 18-21 year old. Whilst
Facebook hadn't been invented then - my final year project was about
linking the BBC micro computer to chemical reactions, I know as an
trainee innovation junkie I would have been on that platform. Yes I
would have posted plenty of those pictures with beer glass in hand and
a worse for wear look, made comments about how boring physical
chemistry was and how lecturers from Prof Mason (polymer chemistry)
were both entertaining and stimulating and how much I liked the
conversation with my friends in halls about social science and winding
them up about how little work they seemed to do, apart from their all
nighters on writing essays. (saying that I did fall in love with one
of them and we got married) But all this in those days was in the
comfort of a closed community, our contact with other family and
friends was by letter or weekly telephone call - no mobiles! Yes they
were the good old days and for me it was a sandbox where I could
explore so many different parts of my identity.

The last point is that students now will be the workforce of the
future, however that looks. There are many attempts at getting the
use of social tools within organisations. This is changing greatly.
HR teams can no longer control the career details of someone if they
are laid bare on LinkedIn. For many the boundary of professional life
and personal learning life can be difficult to navigate especially
when working on something that you are passionate on doing. We've got
not only to future proof these students but also make sure they are
given the leadership skills to use these tools to great effect, to
create movement, change.

So on balance as we enter this new world we need helpful small
experiments with willing lecturers / students ready to accept all the
benefits and unintended aspects that this may release. It's not going
to be easy though!


Sent from my iPad

11 Apr 2012

My review of @auerswald book about #prosperity

I've got to say that when Umair Haque first recommended Phillip
Auerswald book on twitter I didn't buy straight away. I lurked and
watched his twitter feed for some time. I'm glad I did and I 'm glad
I downloaded the book. Phillip Auerswald is like an American Eagle
with a glint in his eye. The book is well argued positive views of
the future. This is not a recipe book neither is it an academic rant,
it's a damn good read. Alongside many other books at the moment he
doesn't subscribe to the simple cause and effect model of life but
rather the complex interaction of many systems. However the style is
beguiling and many times throughout the book he will reflect on past
histories and narratives to guide where things may head in the future.
There is a point to it but you'll have to read the book to find out.

With the exception of 18 months I've always worked for an organisation
with more than 1000 employees so with 26 years in and around the
health and pharmaceutical business I guess you could see me as a
lifer! I have always been intrigued with great business - that
illusive holy grail of working in a efficient, successful business.
Is it the vision the leadership, the focus on the product, the
flawless execution, how this all ties together in the brand - these
were all dominant narratives of my early business life. Further on it
was the working of teams and how a systems view of the organisation
could explain and hence "right" an organisation. Lately it's about
business models and how effective models can be built and be
sustainable. What I hadn't considered is the value that entrepreneurs
bring although understanding that they are part of the ecosystem.

The value that this book brings with his new American eagle view helps
is to weave a new quilt for the global community to rest on. I've
been now a long fan (in twitter terms a couple of years!) of Umair
Haque and he has influenced me in how we need to almost replace value
with meaning. I love the quote in the book about the meaning margin
rather than the profit margin. However what the book neatly does is
tie in the new role of entrepreneur AND how these people are
connected.

Now I have to be honest, entrepreneur to me represents "in it for me"
connotations. the Arthur Daley type - on the make, value is in it for
themselves. However I'm happy to accept that there are many new
social entrepreneurs out there. The social web is awash with people
ready with ideas, whether or not that they can execute them is another
thing!

What I particularly liked about the book is how it connected a number
of ideas in other books that I have been reading

Alan Moore in No straight lines discusses from a people point of view
how organisations need to make sure people connects. I love the way
in his book he relates to non- linear thinking

Euan Semple in organisations don't tweet people do joined up and gave
a rationale why people should be thinking blogging and sharing. Yes
it's hard and I often think we have tools at our disposal that we only
just starting to understand the power of.

Vankatesh Rao in Tempo shows what rhythms there is in the narratives.
yes we are are moving to the allego section of human development but
as Austerwald describes things now are hugely better than years ago.

Dave Snowden is also influential in my thinking and my only criticism
of the book is that it could have done with a reference to the Cyefin
model as many times reference is made to the spectrum between chaos
and order.

So where does the book leave me. Well of someone who daily talks about
quality of life, health status and health utility I still question
whether our societies relationship of wellness and sickness is
sustainable. How can we balance and tame innovation to make sure that
it can have meaningful outcomes - not just for individuals but for
families, communities and indeed enable them to perform capabilities
(and not just rent seeking activities). How can we innovate with new
business models that whilst reducing costs increase value, sorry
meaning - everywhere. The old model of health is breaking - live life
to the max, break and hopefully science repairs you and then repeat.
We can do better I know we can.

It did concern me near the end of the book that we were going to have
some sort of parental list of a recipe thankfully I was disappointed.
This was a chef at work and reading the book I felt like an
apprentice! I'd love to talk about the book further and hopefully
invite people to discuss further.

28 Mar 2012

Booking @britishairways why not check whether any of your linked in or FB friends are on the flight #socialflying

5 Mar 2012

Tip make sure you do forwards/ backwards translation on google translate

Just thought I'd share a near miss with Google translate.

Yesterday I replied to an email from a colleague in Japan. As someone who tries to celebrate diversity I do like to start my emails with something of the recipients own language.

So I wrote "thank you for your proactive email". I then used google translate to translate it, copied and pasted into my email. I don't know why, but I decided to put the Japanese translation back into google translate to see what a backwards translation to look like - my hypothesis was that it would be the same. To my horror it wasn't it said "thank you for your aggressive email"

I rapidly changed the translation to thank you for your email!

Phew disaster averted - and no I don't know how that translates! So be warned do a backwards translation!

3 Mar 2012

Saturday coffee shop blog: Being aloof in social media relationships

I understand there are so many uses for social media and it seems by the day we are finding new ways to express ourselves and enrich the human experience (OK I'm not that naive and there is an equal and opposite less pleasant side of social media)

For many of us the ability to write something in a coffee shop, press send and broadcast to the world is still, frankly quite unbelievable.  However many of us are getting used to that and are quickly looking at a world where both online and offline can merge together and hope make a greater whole that we have had before.

The problem is that many off us are still moulded in a command and control mindset rather than collaborative whole systems win.  To collaborate we need to talk.

I don't know what it is like to have thousands of followers, and maybe there is a limit to how many people you can have "in mind" at any one time.  Again social media is a great reflection of real life and the behaviour  of aloofness is alive and well.

Look I'm not beyond reproach and yes I've been accused before of being aloof.  It was something I was unaware I was doing it and again it is part of a journey of learning the skills of collaboration.

So do you do aloofness on social media? 

Is this a behaviour of people trying to hold on to a broadcast/ control paradigm?

 What are your heuristics of responding/thanking in social media - is this any different than real life?

 Is this another question of how people maintain professional distance and how is this being rewritten?

Note: I realise that the responses to this will be a self selected group of people willing to respond!
18 Feb 2012

Saturday morning blog: The utility of fitbit - whether I should buy

@georgejulian said that she was enjoying her fitbit and then like crazy other people bought them - wow marketeers the world over must look at this story and weep - oh the joy of social media and it enters word of mouth 2.0.  

My decision problem is how to increase my fitness levels.  I am at an age now where I only need to look at food and my weight increases.  I'm can't even type the words "I don't have the time" because I know that this is a question of priorities.  I also am fully aware of all the literature and unfortnately I am not in one of those subgroups that is going to live for ever with no exercise.  So getting out and doing something is the answer.

So what parameters do I need to  monitor to know my  fitness levels and further when I have this feedback does it help me do more and keep exercise sustained?. Easily measured are weight, number of runs, time etc. The other question is will I use my fit bit or is the utility of having a fit bit the ability to be part of the conversation with @psweetman @amcunningham @ermintrude2?

Naturally with such a strong recommendation from George I have hovered over the one click button on Amazon a number of times but at £80 I have also thought about the dreaded opportunity cost.  What is my expected utility from the fitbit, will it actually address my fitness challenge or is £80 the entry price for conversations?  So the purchase becomes economic!

I know that I will get utility in knowing many parameters of my levels of activity - the knowing has utility! Already George has told us that she has been sedentary for 14hrs yesterday!  But will the knowing actually make me do anything?
I know that sharing information will gain me utility and my thought here is that this will be self sustaining especially with the tribe of people mentioned.

So whats the comparator - having no fitbit.  So with no randomisation (and not spending £80) I'm going to put myself in the "no fitbit" part of this experiment.  (OK I know this is worse than bad science but please see the joke)

So can I get fit - and have conversations without fit bit or should I say knowing about the various parameters?

Oh and by the way I am considering entering the Torbay 1/2 marathon 
7 Jan 2012

Short Blog on why I need to update photo skills

There have been a combination of small weak signals over the last few weeks that have made me realise that  I need to update my photo skills.  It's as if I am not seeing the right shots and whilst some snaps may be meaningful (my children growing up) my mainstream photos are definitely not.

 
The small weak signals of influence have included
1. Holiday at Christmas. I decided not to take my trusty Nikon on holiday but to rely on a cheap camera.  The rationale being that many of the photos were of family.  I've got to say that whilst being theme parks I did have deep camera envy although was slightly relieved that peering over peoples shoulders in the various queues that many of the pictures were snap like.
 
2. A lovely post by George Julian summarising her pictures over 2011 in her Flickr group.  There were some poignant images (very much up the scale from snaps). The post inspired me looks through my 2011 photos of the ones that get above snap status.  Only five photos and I was deeply disappointed in my effort.
 
3. One of the trends on twitter some days ago was the Nikon D4 which was getting a whole new bit of attention.  Whilst I definitely not in the market for a professional camera like this (I'd have to clear at least 50 >snaps a year) it did make me wonder whether there would be some incremental benefit on having new hardware or what further investment I should make.
 
4. I saw a tweet from @Paul_clarke talking about camera training that he offers.  Within the hour I had phoned Paul and agreed that we will do something and are currently finding an evening to spend coaching my technique. I have given Paul the permission for some no nonsense coaching about my technique (say it as it is).  What I really like about Paul's Flickr feed is his ability to tell a story in his pictures, this is not just through his technical expertise but a canny knack of encapsulating in an image form something of the spirit of an event.  

 

So I'm in to developing a creative part of me and really looking forward to it.
30 Dec 2011

My blog review of "Organisations don't tweet" by @euan #yam

I first bumped into @euan virtually (still haven’t met face to face) over a year ago and various people that I respect reference him for his work.  His voice for me on the social web gives a practical no nonsense approach to management and leadership.  His social media identity to me shows that Euan is passionate about change and I see him pacing people gently and respectfully in his revolutionary approach - a sort of comfortable and safe revolutionary and highly effective as this post is hoping to show.

Once Euan tweeted that his book was available electronically I immediately downloaded and added it to my holiday reading.  The first thing I noticed was that the chapters are in easily digestible chunks as a bonus though there is an interweaving narrative guiding the reader through his argument.

So many blogs and discussion is around the use of social media to help “push” products to people from organisations.  The social web is awash with advice on how to get more followers, have conversations with customers but alas there is little about conversations within organisations.

I include myself in the number of managers that dabble in the social web as a person outside work and within my profession (acknowledging what I do is part of my identity) However within paid work my approach is typically traditional -  face to face meetings, VC’s, TC’s email and document repositories.  So the book was a great guide for someone like me trying to lead my own little corner of use of social media within an organisation.

The book is written in a lovely style, It really seems like Euan is side by side with you.  He starts with the concept that people within organisations need to take responsibility about what they say.  I totally agree with this and like what Euan says about the fact that anything written on a computer is these days traceable and hence quotable.  Secondly he clearly squares the book not as a book discussing technological change but cultural change and hence his first posit that IT models for information management need to adapt to understanding social tools.  In this first introduction again Euan challenges the usual heirachical thinking.  I love the way that Euan throws in the fact that the military have given up on this and are now looking at automous self directing teams.  He goes further to discuss how intrapreneurship needs to increase and again linking this back to people changing themselves to take more responsibility.

What I really like is that Euan takes on the discussion of safety, security, privacy in a no nonesense way.  I’ve got to say that his persuasive style by this stage in the book you build up a trust where you end up nodding things through acknowledging that Euan knows his stuff.  I know for me that this is because of the many references to his work at BBC and the introduction of social tools there.  In fact this is a great thread throughout the book.

The most helpful section for me was the discussion about the management of being innovative within organisations and the need to gain support (followers) of other people within the org.

There were a couple of areas that I would like to discuss further with Euan.  The first was around how “choosing” the right people to follow and maintaining relationships with.  I’d like to check in with Euan to make sure what level of active management is going on here and/or how much serendipity and investment in relationships needs to be done.  I have found (and online is no different) that the decision to carry on investing in a relationship can be very difficult and often when you think there is no use in carrying the relationship on some wonderful insight arrives on your plate.  I was also concerned that Euan didn’t discuss at any great length the level of diversity of styles of both leadership and management in different cultures.  There seems to a great deal of literature in this area but less on how this is done in social media within organisation - there you go Euan you’re next book!

There is much more in this book that is worth making a remark about and I really recommend the investment of time to read.  (This may seem strange but it reminds me of AA (Automobile Association) Guidebooks that were distributed years ago)  Writing this blog post is testament to the change Euan would like to see happen.  I hope 2012 sees a growth in conversations both within and without organisations.

Thank you Euan for curating this knowledge in such a great form.

Link to the book http://www.amazon.co.uk/dp/B006N7RLSS
12 Dec 2011

Are organisations congruent - my guest post on #rgservice cc @georgejulian

23 Sep 2011

Brief review of Seth's new book "we are all weird" #weirddomino

We_are_all_weird

Perhaps I haven’t told you about the time I was made redundant from a job.  Well I was new into using social media and part of Seth Godin’s tribe trying to learn more about leadership in these new environments.  I described my journey on that forum about being “made” redundant and the subsequent choices I had.  Amazingly Seth wrote to me in a remarkable demonstration of empathy.  It was the fillip I needed and clearly went beyond my wildest dreams.  What it showed me then is the power of connection.  I got another job quickly and since then owe a huge debt of gratitude to that group of people who demonstrated to me the power of connection and support during that time.

 

So when Seth was speaking earlier in the week and announced his new book “We are all weird”it was only natural that I would download it.   It is classic Seth, and further its bang up to date.  There is a common narrative and sits along side  the other books I’ve been reading over the summer from Tim Harford, Lynda Gratton and Umair Haque.  We need to consume less, we’re measuring the wrong things, we need to think about resilience, we need to focus on our niche areas and practice our “art”

 

The summary of Seth’s book is that there are no longer “mass” markets but rather we need high level personalisation, talking with people rather than at them.  Having true empathy of what is needed.   Again Seth reflects on the leadership needed and talks a lot about the ability to truly “make something happen”.  The thoughts that Seth had in Tribes is further developed and I see more and more the distinction blurring between online life and real world life.

 

The book was timely, as it seems as many social networks are moving into the main stream we are seeing “norms” of behaviour appearing.  I was also witness to seeing very unpleasant playground antics and media reporting involving someone who again is leading and making a real difference in the field of medical education and patient care, so was getting generally switched off to the whole notion of being social and did question whether we are collectively getting anywhere or whether we should leave social media to push “more average stuff to the average consumer”.  Again I’m glad to say that Seth has done it again for me and given me some brain food to rekindle my fire in developing tribes that will make a difference.

 

The book is available on kindle

http://www.amazon.co.uk/We-Are-All-Weird-ebook/dp/B005G5DSLW/ref=sr_1_2?ie=UTF8&qid=1316810892&sr=8-2

 

 

Here are some classic quotes from Seth from the book.

 

“Human beings have always been creators.  We express outselves connect with people and make home in the world through the culture we participate in”

 

“As a result the mass marketer keeps missing the point.  He’s busy looking for giant clumps instead of organising to service and work with smaller tribes”

 

“But consumption is not why we’re here, consumption is not the point.  The very same dynamic that is changing the world of marketing is changing the way we govern ourselves, raise our families and take care of our health”

 

“The key lesson: humanity and connection are trumping the desire for corporate scale”

 

“Average is for marketers who don’t have enough information to be accurate”

 

“I’ve started using the work “factory” to define any organisational effort that’s built around repeated interactions and mass”

 

“We encourage kids and parents and teachers and coaches to help us enforce this normal middle. The bullies – the ones who torment the outliers, the gay kids, the dreamers, the math nerds, the visual artists they’re just being kids; lighten up”

 

“the freedom to make choices and he ability to be heard are the factors most highly correlated with happiness  around the world – Ingleheart” <sorry I know its habitual but I needed to look up the refrence for that quote> http://www.twq.com/Winter00/231Inglehart.Pdf

 

“The fact is, some days I don’t care about marketing.  I don’t care so much about whether or not Nike sells another sneaker or Marlboro sells another cigarette.  What I care a great deal about, though is each human’s ability to express her art, to develop into the person she is able become”….. “and I care about freedom, the ability to express yourself until it impinges on someone else’s happiness.”

 

“there is no us, No mass. No center. Our culture is now a collection of tribes, and each tribe is a community of interests, many of whom get along, some that don’t.